How do you ship merchandise?

A. The carriers that we provide are USPS, FEDEX.  Please allow 3-4 business days (not including weekends and holidays) for order processing, and 2-7 business days (not including weekends and holidays) for standard shipping. This is a total of 3-11 business days from the date of your order. If your item is a pre-order, approximate delivery dates will be listed in the description. 



Do you ship Internationally? 

A. Yes, we ship internationally. Please allow 3-4  business days for order processing. International shipments usually take about 6-15 business days to arrive. You are responsible for paying for all duties and taxes at the time of delivery. If you refuse the duties and taxes, your order will be shipped back to us and if you would like a reshipment, you will have to request it You will be responsible for paying for shipping it back. 




How can I track my order?
A. Once your order has been shipped, you will receive a tracking number to the email that was provided at checkout.



 If you have any questions about your order please email 



Can I return my order? 
A. Yes, orders can be inquired for a return within 14 days of the delivery date for store credit only that is valid for 6 months only

 All returned items must be in new, games are unopened and still in its appropriate packaging and clothing items in unworn condition and in the same condition as you received it.

** Caresha Closet Items, Discounted/Sale Items, Headwear, Pre-Owned Luxury Items, Intimate Wear, and Accessories are ALL FINAL SALE.  

Items sent back to us without first requesting a return via email will not be accepted. 

Returned items received worn or damaged will not be accepted and will be sent back at your expense. We are unable to accept returns after 14 days of the delivery date.   

Please note that if we send you a return label, the cost of the return label will be deducted from your store credit. If you would like you can also send the package back at your expense.


All sales are final. Tickets are non-refundable, non-transferable, and cannot be exchanged. There are no cancellations. 

If an event is cancelled, you will get a full refund minus the processing fees. 

If an event is postponed or rescheduled, the original tickets are valid for entry at the time of the rescheduled event, your order will not quality for a refund. 

Please email to inquire about a return if you meet all guidelines. 


Can I exchange my item? 

A. Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. You will receive a store credit if your return has been accepted. 

Please note that any unapproved exchanges will not be accepted and the item(s) will be sent back at your expense. 

I tracked my return, and it says that it has been delivered to you but I have not received any confirmation. How long does it take to process an exchange? 
A. We will process your return within 3-4 business days. Once we have processed your return we will send you a confirmation to your email. 



What do I do if I receive the wrong items? 
Please be sure to report issues (with photos) within 2 weeks of scanned delivery.

A. We generally do not ship out wrong merchandise, but if you happen to receive something other than what you ordered, please send an email to with the order number, what you ordered and what you received. If indeed we are at fault, we will send a shipping label to return the item(s), and reissue you the correct item once your return has been received in our warehouse. 



What do I do if I am missing my package or if it’s damaged ?

Missing packages must be reported within 2 weeks of scanned delivery.

A. We are not responsible for any lost, stolen, or damaged items once it has left our facility. If your package has been marked delivered and you did not receive it, please initiate a claim with the carrier that was used. 

If you've opted to add Shipping Insurance on your order, and it was Lost/Stolen or damaged you can easily file a claim with Shipping Insurance. We have provided a link below so you are able to review insurance parameters:

Route Insurance Claim Link

Route FAQ Page

Lost item

An item is considered lost if it never is reported as delivered.

  • This can also include if your order has been stuck in any shipping state OTHER than "delivered" You may report an order issue if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered"

Order issues are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.

On orders with an Estimated Delivery Date (EDD), please file within 2-30 days of the EDD.

Damaged order

If your item arrives damaged, unusable, or in an otherwise unacceptable condition, we invite you to report an order issue right away.

  • Please remember to include pictures of the item(s) and packaging. Damaged packages must be filed within 15 days from the date it was marked as delivered. 

Stolen package

Order issues for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy,” must be made 5 days after “delivery date,” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.



How much is shipping? 

Our Standard Domestic Shipping is 5-7 Business Days at $9.99. International Shipping will be calculated at checkout. The customer is responsible for all duties and taxes associated with all international orders. 

Do you refund the shipping charge?

Unfortunately, we do not refund postage/shipping charges. 

**Please note that we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS/FedEx to the local carrier in your country or region, or air and ground transportation strikes or delays, nor any extra fees, custom or back end charges once the package has exited the United States.